Privacy Policy

Relica is a fashion label in Lebanon. We sell cuffs and bracelets with a silver or gold finish, and beaded bracelets designed on the site. We deliver across Lebanon, and an order placed from Turkey has its delivery arranged with you on WhatsApp.

This policy covers relicaworks.com. It does not cover Instagram or WhatsApp, which are run by Meta under Meta's own policies, and it does not cover a courier's own handling of a delivery.

Reach us on WhatsApp on +961 78 921 549 or on Instagram at @relicaworks. Either one is enough to ask for a copy of what we hold or to have it deleted.

Nothing on this site asks you for anything until you place an order. At that point the form asks for:

• Your name. So the courier knows who to hand the parcel to.
• Your WhatsApp number. So we can confirm the order, agree the delivery fee and tell you when it is on its way. It is the only channel we use.
• Your city or area, and your address. So the parcel arrives.
• A note, if you write one. A wrist size, a gift message, a time you are home. Only what you choose to put there.

Alongside those we keep the order itself: the pieces, the finishes, the quantities, the prices and their currency, any discount, the order number, the date, the language the site was in and whether the order was placed from Turkey. For a bracelet you designed yourself, the order also holds its stones in their order and the wrist size you entered, if you entered one, because that is what we string it from. There is no account to create, no password, and no card number anywhere, because the site never takes a payment: in Lebanon payment is cash on delivery, and for an order from Turkey it is agreed with you on WhatsApp.

Three things, none of which carries your name:

• A visit count. The site counts its visits itself and keeps only totals for each day: how many people came and how many visits, which pages were opened, the site or app a visit came from (its name only, such as Instagram or Google, and the campaign word if the link carried one), the country, the kind of device, the browser, system and language, how long pages stayed on screen, which links were tapped (WhatsApp, Instagram), how many pieces went into a bag, whether an order was placed, and how fast the pages showed. A visit sends two short messages to the site, one as it starts and one as you leave, and nothing about the visit itself is kept once its numbers are added in. The page keeps one item (va) in your browser so you count once a day and a visit once. No cookie is set, and the site keeps no network address and no identifier: to count a browser once a day it keeps a scrambled key made from the address, the browser and a random code your browser picks for that day, and deletes it two days later. With Do Not Track switched on, nothing is sent at all.
• Your country, for prices and language. Each page and each price is prepared for the country your connection comes from, as the network reports it: a connection from Turkey sees the site in Turkish, with prices in Turkish lira, and everyone else in English, in US dollars. The country is read on the request and is not stored against you.
• Ordinary server logs kept by our host while serving the page.

The visit count can be switched off, and the switch is a real one: there is a button on the cookies page that turns it off for this browser and it stops immediately. We do not run Google Analytics, a Meta pixel, or any advertising or session recording tool.

Orders and the daily visit totals sit in a database hosted in Europe, in an account only we can sign in to, and the photographs of the pieces in storage beside it. The company that runs them is our processor: it stores the data and does not use it for anything of its own.

Inside Relica, the only people who see an order are the ones who have to: whoever packs it and whoever answers WhatsApp.

A courier is told your name, your phone number and your address, because that is what a delivery is. Nothing else about your order goes with it.

• We never sell, rent or trade your details.
• We never hand a list to an advertising platform, and we run no advertising pixel here.
• We never message you about something you did not order. There is no marketing list.
• We never ask for a card number, an identity document or a date of birth.

An order is kept for as long as it is useful to both of us: while it is being made and delivered, through any return or exchange, and afterwards as the record of a sale that we may need if you come back about the same piece.

Ask us to delete an order and we will, unless a return is still open on it. Say so on WhatsApp with the order number.

The visit count holds only totals for each day, so there is nothing in it about a person to delete. Switching the count off means your browser is never counted at all.

The 10% follower discount asks nothing of us and nothing of you beyond a follow. We do not receive a list of our followers, we cannot match a follow to an order, and claiming the discount stores a flag in your own browser rather than anything on our side.

Messaging us on WhatsApp means Meta carries the conversation, under Meta's policy. So does a direct message on Instagram. If you would rather not use either, say so in the order note and we will call the number you gave us.

You can ask us, at any time, to:

• tell you what we hold about you,
• send you a copy of it,
• correct anything that is wrong,
• delete it, where no open order or legal record depends on it,
• stop using it for something you object to.

Lebanon's Law 81 of 2018 on electronic transactions and personal data gives you these rights here, and the GDPR gives you the same ones if you are reading this from Europe. If you are in Turkey, nothing here limits your rights under Law No. 6698 on the Protection of Personal Data. Ask on WhatsApp or Instagram. It costs nothing and we do not ask why.

The shop is not aimed at children and we do not knowingly take an order from one. If a child has sent us their details, message us and we will remove them.

The site is served over HTTPS. The site's own server works out every price and every total itself, which is what stops an order being altered from outside, and the admin side needs a password we alone hold.

No system is perfect. If something goes wrong with data we hold about you, we will tell the people affected rather than hope it goes unnoticed.

If this policy changes, the date at the top changes with it. The version number in the footer tells you which build of the site you are reading.